Terms & Conditions

Our conditions of use

these General Conditions are valid from 01/02/2011, they can also be updated or modified at any time by the SMT Europe SRO which will communicate it via the website pages. The consumer undertakes and obliges, whenever a modification of these General Conditions intervenes, to provide for their printing and conservation. {

· These General Conditions have as its object the purchase of products, made at a distance by means of a electronic network through the website www.smtechnology.it belonging to the SMT Europe Sro by Neofood Trade Sro Slovakia. {

· By "online" sales contract means the distance contract, i.e. the legal shop not having the object movable property and/or services stipulated between a supplier, SMT Europe Sro with registered office in Lithuania and a customer consumer, as part of a remote sale system organized by the Supplier who, for this contract, only uses the remote communication technology called the Internet. {

· For consumer, the natural person who acquires goods and services for purposes not directly referable to the professional activity that possibly carried out is meant. {

Art.1: acceptance of the conditions of sale

1.1 The conditions set out in the premise are an integral and essential part of this contract. {

1.2 All purchasing contracts will be concluded directly by accessing the Customer Consumer to the website corresponding to www.smtechnology.it, where the customer may, in fact, conclude the purchase of the good and/or product desired by carefully following the indications and procedures provided.  {

Art. 2: sales prices and purchase methods

2.1 All the sales prices of the products on display and indicated within the website, for which they are the offer to the public are total of all types of tax. {

2.2 The total cost of shipping to the customer's domicile is the responsibility of the customer himself. In any case, this cost will be announced to the Customer before confirmation of the purchase. {

2.3 The purchase contract is perfected through the exact compilation and consent to the purchase manifested through the "online" date adhesion. {

2.4 The customer can pay the ordered goods using the payment methods indicated "online" upon purchase.

2.5 The prices of the ordered goods can undergo variations between the reception of the order and its confirmation: these variations are always promptly communicated to the Customer who has the right not to accept and cancel the order.

art. 3: delivery methods

3.1 SMT Europe Sro will deliver to customers, at the address indicated by the Customer, the selected and ordered products, in 4 working days (if produced available in the order act), through couriers and/or shipments.

3.2 The purchased goods will be delivered within the terms indicated in the previous article. No responsibility can be attributed to the supplier for delay or non -delivery attributable to causes of force majeure or fortuitous chance.

3.4 The SMT Europe Sro is not responsible for the damage caused by the carrier to the products purchased.

from theft.

In the event of problems, nothing will be refunded.

Accept the goods always with reserve

3.5 ATTENTION: For some products, particular transport conditions may exist. These conditions are shown on the product sheet.

art. 4: availability of products

4.1 The Customer can purchase the products indicated in the electronic catalog prepared by the SMT Europe Sro, and in the existing quantities in stock after communication of verification by the customer.

4.2 If an order should exceed the existing quantity in the warehouse, the IT system will accept the purchase limited to the available products.

art. 5: Responsibility

5.1 The SMT Europe Sro assumes no responsibility for the disservices attributable due to force majeure such as accidents, explosions, fires, strikes and/or tight, earthquakes, floods and other similar events that prevented, in whole or in part, to execute within the times agreed to the sales and shipment contract.

5.2 The SMT Europe Sro will not be responsible for any party or third parties regarding damage, Losses and costs suffered following the non -execution of the contract for the reasons mentioned above, having the consumer right only to the return of the price paid.

5.3 The SMT Europe Sro is not responsible for the possible fraudulent and illegal use that can be made by third parties, credit cards, checks and other means of payment, upon payment of the products purchased.

Art. 6: guarantees and methods of assistance

6.1 The SMT Europe SRO markets high quality products. The producers of these goods offer a guarantee whose minimal duration depends on the type of product purchased. The guarantee starts from the day of the purchase of the good. This service is directly provided by the manufacturers of the goods. With the exception of changes that do not fall within the original rules of the product itself.

For the antennas the guarantee is not activated if the installation is not performed by qualified personnel. Therefore the installation must take place from a specialized and authorized company that issues installation certificate and perfect operation.

"bureaucratic" definition of the product "Europe" and "Italy"

Our country is part of the European Union and all products and services must be of free movement.

For some products it is possible that the wholesale purchase price is less than the price offered by traditional distribution channels. In these cases it is possible to buy products from the European market.

These are identical objects in all respects to the product distributed in Italy "officially": the Italian language is present, the accessories are present. Only the manual or instruction booklet in original language (French, German etc.) could differ but this manual can be easily taken, updated, by the manufacturer's website.

The guarantee offered is the same: in the past some technical assistance workshops have received provisions to deny assistance for these products, a directive promptly withdrawn to the first legal complaints.

taken from the Europa.eu

"The free movement of goods is one of the freedoms of the single market of the European Union. Since January 1993,Controls on goods movements in the internal market are abolished, and the union now forms only one territory without borders. The abolition of customs rates promotes intra -community exchanges, which represent much of the total import and exports of the Member States.

Articles 28 and 29 of the Treaty that establishes the European Community prohibit the restrictions on import and export between all Member States. "

Ultimately:

1. All products marketed by SMT Europe SRO are covered by the conventional guarantee of the manufacturer and by the 24 -month guarantee for compliance defects, pursuant to Legislative Decree no. 24/02. To benefit from the warranty assistance, the Customer will have to keep the receipt that the system automatically issues to the conclusion of the order that he will find in his account at any access. The customer can always download from the website www.smtechnology.it receipts relating to his purchases, accessing the reserved area.

2. The conventional guarantee of the manufacturer is provided according to the methods illustrated in the documentation within the product packaging and present on the website www.smtechnology.it in the appropriate area. If, following an intervention by an authorized service center, the defect is not covered by the conventional guarantee of the manufacturer, the Customer will be charged with any verification and restoration costs requested by the authorized assistance, as well as the transport costs, if incurred by SMT Europe Sro.

3. The 24 -month warranty pursuant to Del Dlgs n. 24/02 applies to the product that present a defect of conformity, provided that it is used correctly, in compliance with its intended use and the provisions of the attached technical documentation. This guarantee, in accordance with Legislative Decree. No. 24/92, is reserved only for the private consumer (natural person who acquires the goods for purposes not referable to his professional activity, that is, he makes the purchase without indicating a VAT number reference in the order form). In the event of a lack of conformity, SMT Europe Sro provides, without expenses for the customer, to the restoration of the compliance of the product by repairing/replacement or the reduction of the price, up to the termination of the contract. If, Following an intervention by an authorized service center, a defect of conformity pursuant to Legislative Decree no. 24/02, the Customer will be charged with any verification and restoration costs requested by the authorized assistance, as well as the transport costs if incurred by the SMT Europe Sro.

4 24/02, will only be carried out if expressly provided for by the manufacturer. The replacement time or any repair of the product depend exclusively on the manufacturer.

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7. In cases where the application of the guarantees provides for the return of the product, the asset must be returned by the customer in the original packaging, complete in all its parts (including packaging and possible documentation and accessory equipment: manuals, cables, etc ...); To limit damage to the original packaging, it is recommended, when possible, to insert it in a second box; In all cases, the affixing of sticker labels or ribbons directly on the original packaging of the product should be avoided.

I. Warranty conditions

All the products sold by the SMT Europe Sro are covered by the conventional guarantee of the manufacturer and by the 24 -month warranty for compliance defects, pursuant to Legislative Decree 24/02. To benefit from the warranty assistance, the Customer must keep the receipt previously requested (or print the Oridne Proform in his account) which he will receive by e-mail in PDF format. The Customer with the acceptance of the purchase contract takes note of the methods of assistance in force at the time of the appeal under warranty.Most of the products currently marketed by the SMT Europe SRO are covered by direct guarantee at our office, this per customer is an advantage as the fault product will be verified and replaced with a new product quickly directly from our staff. Some brands such as for example. Acer, Philips etc. offer a direct guarantee to the end user, also guaranteeing a quick and professional service.

II. Replacement times

The times of replacing the product from the arrival of the same at our office can vary from a minimum 7gg to a maximum of 60 days to allow our technical laboratory to carry out tests and checks on the product. Check and respected the guarantee rules, the return office will send the product to replace the next day from the test ok.

The sending of the new product is not however guaranteed within the times indicated above as it could be not available in warehouse, in this case our internal policy is committed to finding an agreement with the customer with the issue of a purchase voucher for the commercial value of the purchased or replacement goods with an article of equivalents or superior characteristics. We specify that no damage can be requested from the SMT Europe Sro for a replacement of the product within the above timing.

III. Practical opening - Request RMA number (authorization code upon return)

To obtain the RMA number to open a product guarantee practice, simply enter your control panel where you will find the "RMA request" item. By filling out the various forms (all mandatory) with the required data you will receive an e-mail on the next working day where you will illustrate the instructions on how to take advantage of the guarantee and the return RMA number. (IMPORTANT: Insert in detail a more complete description possible of the failure found on the product, this will allow our technical laboratory to speed up testing times).

iv. When does the guarantee decay?

The guarantee decays totally, due to the lack of one of the condition below:

The absence of integral elements of the product (accessories, software, cables, manuals, parts, ...)

The non -presence of the original packaging (not valid point if the products purchased were in the bulk version)

the damage to the product for causes that are not guaranteed by the guarantee standards.

purchase receipt issued for more than 24 months.

product that arrived damaged by the transport by the customer to the official office

product without the warranty seals or serial number

products that presented overclocking attempts (through hardware or software.)

Final transistors and/or valves

atmospheric agents of any type

Antennas installed by unauthorized personnel

In case the goods arrive at our center made in the absence/violation of one of the points listed above SMT Europe Sro will not be valid for the guarantee conditions, in this case the goods will be made available to the customer for a collection at our warehouse for a maximum time of 30 days, exceeded 30 days will be sent by courier the product with a debit of delivery equal to € 25.00.

Art. 7: obligations of the buyer

7.1 The consumer undertakes and undertakes, once the "online" purchase procedure has been completed, to provide for the press and conservation of these General Conditions, which, however, will have already viewed and accepted as an obligatory passage in the purchase, as well as the specifications of the product subject to the purchase, and this in order to fully satisfy the condition. 

7.2 These General Conditions can be updated or modified at any time by the SMT Europe SRO which will communicate through its website. The consumer undertakes and obliges, whenever a modification of these General Conditions intervenes, to provide for their printing and conservation.

7.3 is made severe forbids to the buyer to enter false, and/or invented data, and/or fantasy, in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; The personal data and the e-mail must only be their real personal data and not of third people, or fantasy.

7.4 It is expressly forbidden to make double recordings corresponding to one person or enter third people data. SMT Europe Sro reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

7.5 The Customer Manleva The SMT Europe SRO from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer, since the only person responsible for the correct insertion.

art. 8: authorizations

8.1 By filling out the appropriate space, present on the website, the Customer authorizes the SMT Europe Sro to use his credit card, or other card issued to replace it, and to charge on his account in favor of the SMT Europe SRO the total amount highlighted as a cost of the purchase made "online". The whole procedure is made by means of a protected connection directly connected to the Banking Institute owner and manager of the "online" payment service, which the SMT Europe Sro cannot access.

art. 9: Privacy

9.1 Personal data are collected with the aim of registering the Customer and activating the procedures for the execution of this contract and the related necessary communications against him; These data are processed electronically in compliance with the laws in force and may only be exhibited at the request of the judicial authority or other authorities for this purpose by authorized law.

9.2 Personal data will be communicated to subjects delegated to the performance of the activities necessary for the execution of the contract stipulated and disseminated exclusively in the context of this purpose.

9.3 The interested party enjoys the rights, that is, that at any time he can ask at the SMT Europe Sro to know the nature and origin of such data, as well as request that the update, the correction, the integration or the cancellation is made, however without prejudice to the right to oppose, in whole or in part, to this use.

9.4 The obtaining of the cancellation of your personal data is subject to sending a written communication sent via fax or postal shipment to the company headquarters.

9.5 Owner and manager of the collection and processing of personal data is the SMT Europe Sro.